At LunaSea Coffee, your satisfaction is our top priority.
We take great pride in the quality of our products and want you to shop with confidence. This policy explains how we handle returns, exchanges, and refunds. If you are not completely satisfied with your order, we are here to help – simply contact us at support@lunaseacoffees.de.

Conditions for returns

In order for an item to be returned:

  • The item must be unused , in its original packaging and in the same condition as when received.

  • Returns must be requested within 14 days of delivery.

  • Personalized items , perishable goods or digital content are excluded from the right of return .

  • Proof of purchase (e.g. invoice or order number) is required.

To check if your order is eligible for a return, please contact us at support@lunaseacoffees.de.

Return process

Here’s how a return works:

  1. Please send an email to support@lunaseacoffees.de with your order number and the reason for the return.

  2. We will review your request and send you the return instructions.

  3. The item must be returned within 14 days of approval.

  4. The customer bears the return shipping costs , unless the item was defective or delivered incorrectly .

Items excluded from exchange or return

The following items are excluded from exchange or return :

  • Reduced or clearance items

  • Personalized or custom-made products

  • Opened cosmetics or underwear (for hygiene reasons)

  • Digital products or subscription services

Please check the product description or contact support@lunaseacoffees.de for more information.

 exchange

Do you need a different size, color, or model? No problem!

  • Write to us at support@lunaseacoffees.de to check availability and receive exchange instructions.

  • The original item must be unused and in its original packaging .

  • The customer bears the shipping costs for the exchange .

Damaged or defective items

If your order arrives damaged or defective :

  • Please notify us within 24 hours of delivery.

  • Please send an email to support@lunaseacoffees.de with your order number, a brief description and photos of the damage.

  • We offer you a free replacement or a full refund .

 Refund period

After the refund has been approved:

  • Processing begins within 3 working days.

  • Refunds are usually processed within 14 working days.

Note: Your bank or payment provider may need additional time to credit the amount.

 Delayed or missing refunds

If you have not yet received your refund:

  • Please check your bank account again.

  • Contact your bank or payment provider

  • If you have not received anything after 14 working days , please write to us at support@lunaseacoffees.de
    → We will be happy to help you.

Policy update

LunaSea Coffee reserves the right to amend this policy as needed (e.g., due to legal changes or internal adjustments).
The most current version is always available on our website. By continuing to use our website, you agree to the policy in effect at that time.

contact

If you have any questions about this return policy or the processing of your data:

Email: support@lunaseacoffees.de Phone: +31 617 107 099 Address: De Nieuwe Erven 3, 5431 NV Cuijk, Noord-Brabant, Netherlands